How to Fix QuickBooks has Stopped Working, Quickbooks Not Responding Error?

Quickbooks not responding

QuickBooks users often face this message: It has stopped working. As the name suggests, this error refers to when it stops working. With this blog, we learn why users are faced with this problem. We will also understand how to deal with this problem in several ways. It is a widely used accounting application for people who have no accounting experience. This is why many SMEs have this software. However, it has many bugs, also known as QuickBooks not responding Error.

What Is This Error: QuickBooks Has Stopped Working? 

Whenever the user faces this problem, all of a sudden, their QB program stops working. Therefore, it may affect your efficiency and put you at risk of losing your data. Here’s what happens when they see the QuickBooks has stopped working error:

  1. There are several reasons why this problem can occur. For instance:
  2. The hard disk is damaged.
  3. Another system program is interfering with the work of QuickBooks.
  4. The user faces an installation error.
  5. Program files/Windows operating system are damaged.
  6. The QBWUSER.INI file is missing/corrupt/damaged.
  7. The company name is long.

Symptoms of Software Not Responding.

  1. Its desktop won’t open and keeps crashing when opened.
  2. QuickBooks not working error message appears on your screen.
  3. Your system often freezes and does not respond when the user enters.
  4. The operating system suddenly shuts down.
  5. Your device freezes regularly and does not respond to input commands. The operating system shuts down for no reason.
  6. We can avoid such errors in the future by always keeping the app updated. Therefore, keep the locale set to US time and use the appropriate locale.

How to solve the problem: Solutions

Before trying to fix the QuickBooks has stopped working or not responding error, follow these steps:

  1. First, restart the PC and open the QuickBooks software.
  2. After that go to Start -> All Programs -> Right-click on QuickBooks.
  3. Press the Ctrl key and open the application.

Solution 1: Run Quick Fix My Program From Within QuickBooks Tool Hub

QB Tool Hub is a program released by Intuit to fix many bugs encountered by the application. Here is how you can use the tool and fix whether QuickBooks has stopped working, won’t open, or QuickBooks not responding.

  1. First, close QuickBooks and download the QuickBooks tool hub file from Intuit’s official website.
  2. After that, save the EXE file (QuickBooksToolHub.exe) somewhere where you can access it.
  3. Run the file and complete the installation. After that, a tool hub icon will appear. 
  4. After installing the tool hub, open it.
  5. Go to Tool Hub -> Program Issues -> Quick 
  6. Fix My Program.
  7. Finally, open QB Desktop and the data file. Hopefully, this will fix the stubborn problem. If not, try the next solution. 

Solution 2: Using the Clean Installation and Diagnostic Tool.

  1. First, open the Tool Hub you just installed in Solution 1.
  2. After that, go to Installation Issues -> Clean Install Tool.
  3. A QuickBooks Clean Install Utility window will then open. Choose the version you are using and complete the process.
  4. After the reinstallation process is complete, begin installing the QuickBooks Installation Diagnostic Tool. 
  5. Open QuickBooks -> Installation Issues -> Install QuickBooks Diagnostic Tool.
  6. Run the process and wait a few minutes for it to scan and fix the errors.
  7. Finally, restart your system and check if QuickBooks has stopped working or stopped responding if the opening error is fixed or not.

Solution 3: Open Company File Manually

When the user performs this step, the list of previously opened corporate files is deleted. Therefore, you need to manually open the company file.

  1. First, enable all hidden files and folders. Now open the folder with the QBWUSER.ini file inside it.
  2. Go to this path: Location: \ Users \ [Your username] \ AppData \ Local \ Intuit \ QuickBooks [year]
  3. Then rename the QBWUSER.ini file by adding .old to the end of the file name. 
  4. Finally, rename the Entitlement Data Store.ecml file. When the user opens the program after renaming the files, they should check if the sample business file can be opened.
  5. If the sample file opens correctly, but the company file does not copy the file to another location. Also, open the file from the newly created location on your computer.
  6. When you successfully open the corporate file from another location, it means that the previous location/folder was corrupted or had the wrong permissions. However, if you still cannot open the company file, it may be corrupted.
  7. Restore the previous backup of the file to replace the corrupted one.
  8. Finally, if you can’t open the sample company file, there may be a problem with the installation of QuickBooks.

Usually, this will resolve the QuickBooks function has stopped error. The accounting software then automatically generates a new QBWUSER.INI file.

Solution 4: Temporarily Disable Antivirus

  1. To solve this problem, restart the PC.
  2. Open QuickBooks desktop. If the error persists, disable Windows Defender and Antivirus.
  3. Finally, restart the device and check if this technique fixed the error or not.

Read more : QuickBooks Error code 6123

Solution 5: Create A New Admin User

If the Windows installation is corrupted, the user can try to create a new admin user.

  1. First, go to Start -> Control Panel -> Add or Remove User Account Link.
  2. Next, the user will see a Manage Account dialog. Here they have to click on the Create a new account option.
  3. Give it a name and choose to create an administrator account
  4. After that, click on the Create Account tab and open the company file with a new administrator account.

If QuickBooks won’t open, hopefully, this fixes the problem.

Solution 6: Use The Refresher Tool

  1. First, close QuickBooks and download the QuickBooks Update Tool.
  2. Then run this file and open the QBRfresher tool.
  3. Click on the Fix My QuickBooks option. This checks the system for any problems and fixes them automatically.

Finally, open QuickBooks to check if the issue is resolved or not. You can also try the QuickBooks System Repair Tool, restore an existing company, and create a new QBTtest folder if the above methods don’t work.


We hope this article can help you resolve the QuickBooks not responding error. If the solution presented above does not solve your problems effectively, it is best to get technical assistance from a professional. Contact our QuickBooks chat assistance or drop us an email with your problem, and they will help you solve your problems efficiently.

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