Approaches to fix QuickBooks Payroll Error PS036

QuickBooks has helped organizations in simplifying the payroll of their employees. The software’s payroll service also stores information about withheld amounts for taxes and the amount that needs to be paid to the employees. The wages are released punctually to the employees’ bank accounts, reducing the employer’s efforts. Unfortunately, there can be some errors while updating the payroll service in the software. QuickBooks Payroll Error PS036 emerges in the software due to wrong credentials entered in the payroll service or a failed verification of the service renewal. If you are also troubled by this error, discover the causes of this error & its solutions by reading this blog.

Assistance in troubleshooting by QB professionals is always available at 1.855.738.2784.

About the error

You’ll encounter this error while working on the payroll data in QuickBooks. You might also be restricted from downloading the payroll updates on your computer. This is all due to an inactive payroll subscription in QuickBooks or incorrect credentials like the service key. If you have already renewed your payroll subscription, then it is possible that the renewal is not currently validated by QuickBooks. This common error can be resolved by configuring some settings in QuickBooks.

You may read also : QuickBooks Already Has a Company File Open


The causes of this error while using the payroll are given below-

  • Expired payroll subscription or incorrect service key.
  • The QuickBooks you use is no longer supported in your Windows.
  • Your computer’s QuickBooks installation was flawed, and as a result, some of its program files are missing right now.


The methods to get rid of this error in QuickBooks are provided below-

Solution 1- Reactivate your payroll subscription

The most significant cause for this error is an expired payroll subscription you might be unaware of. If you recently renewed your payroll service, then it is possible that QuickBooks did not verify it for some reason. Now, whenever you try to access your payroll data or update the service, you’ll be interpreted as an unauthorized user by Intuit server, and QuickBooks will be bound to stop the ongoing process. You can fix this issue by reactivating your payroll service, here’re the steps to do it-

  1. Open QuickBooks on your PC.
  2. Click on Employees and then select the My Payroll service option.
  3. Tap the Account/Billing info option.
  4. Enter the credentials like EIN, service key, etc., correctly to open your QuickBooks account page.
  5. Click on the Re-subscribe option below Status.
  6. Follow the instructions as directed by the software to reactivate the service.
  7. Retry the task that caused this error earlier.

Try the next method if the issues persist while using the payroll.

Solution 2- Make use of the QuickBooks Tool hub to fix the program.

QuickBooks Tool hub contains many tools essential for resolving minor issues in the software. Use the most recent version of the QuickBooks Tool hub at all times.. Follow the steps if you already have it-

  1. Open the QuickBooks Tool Hub and click Program Problems.
  2. Select the Quick Fix my program option.
  3. Wait for the tool to finish and retry using payroll.

The issues will be resolved, and you can now use the payroll conveniently.


The blog post detailing QuickBooks payroll error PS036 has come to a conclusion. The causes of this error were included, along with the practical methods to get rid of it. We hope the solutions were successful in getting rid of the mistake in your QuickBooks.

Give our QB support team a call at 1.855.738.2784 for any remaining queries.

You may read also : Reset QuickBooks Password

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